Kerisauan Seorang Ummah

Bismillahirrahmanirrahim
Allahumma solli 'ala Muhammad wa'ala ali Muhammad
"Ya Allah, janganlah Engkau pesongkan hati kami sesudah Engkau beri hidayah (petunjuk) kepada kami..."

Muqaddimah

Masya-Allah. Ana baru sahaja menziarahi page Murtads in Malaysia and Singapore.

Sungguh aku terkedu saat membacanya

Ilmuku tentang Islam belum cukup tinggi

Bagaimana seandainya aku terjumpa face-to-face dengan golongan manusia seperti mereka?

Sungguh... Allah Maha Pemurah...

Maha Mengasihani Allah hanya pada hambanya yang taat.

Allahu... :'(

Malaysia

Hasbunallah wa ni'mal wakil, ni'mal maula wani'man nasir.
Ya Allah, lindungilah kami"

Risau... Aku risau... Sungguh...

Wahai Malaysiaku...

Saban hari aku risau akan prestasi iman diri sendiri,

Namun,

Dengan tujuan diciptakan sebagai khalifah,

dan sebagai ummah yang bersaudara,

Aku risau melihat remaja kini

Aku risau melihat rakan-rakanku

Aku risau akan umatku!

Ancaman Ummah

Bila buat karangan, selalunya isi-isi yang kita guna (klise) iaitu gejala sosial meliputi buli, dadah, khalwat, dan macam-macam lagi.

Secara umumnya, semua itu datang daripada status aqidah ummah ini.

Dear,
masalah ummah bukan setakat gejala sosial tu sahaja. mohon ketahuilah... itu kira bibit-bibit sahaja.

Ini bukan 'satu hal':

• Ajaran sesat, syiah, bid'ah, wahabi, dll
• Khurafat
• Serangan pemikiran dari Barat, budaya kuning, 5F, dll
• Segala -isme yang berkaitan; liberalisme, sekularisme, pluralisme, dll
• Riddah (Murtad)
• dan macam-macam lagi...

Sedikit faktor yang terlintas:

• Malas menuntut ilmu
• Tidak jaga aqidah
• sikap tidak ambil peduli akan orang lain
• Takbur, sombong, ego
• Keras hati
• dan banyak lagi...

Kami pun begini, kalian pula bagaimana?

Kami yang berpersatuan Islam, bersatu untuk berdakwah ini ada ujian dalaman kami tersendiri. Ada yang tidak sefahaman, dan tidak dapat komited dalam bergerak bersama, bagaimanakah pula kawan-kawan kami  yang belum lihat dan menaiki gerabak ini, yang sedang terkapai-kapai, masih belum temui ketenangan dan kebahagiaan hakiki, yakni mengingati Allah s.w.t.?

Kami yang sedang berusaha untuk jadi baik ini selalu termakan dek pujuk rayu nafsu, bagaimana pula kawan-kawan kami yang sedang tidak mengenali diri dan terus hanyut dek 'cintakan dunia, takutkan mati'?

Allah... Allah... Allah...

Mengapa ya?

Berbalik kepada page yang ana mention dalam muqaddimah, ana share dengan kakak sulung ana. Kakak ana baca dengan rasa terkejut dengan bahasa-bahasa yang digunakan, serta hujah-hujah mereka bagi menjatuhkan agama ini. Terutamanya pada Islam lah... Istilah murtad pun bermakna golongan yang keluar dari Islam, bukan?

Kakak ana yang pernah menuntut ilmu di UIAM (sekadar mention, kerana memikirkan tahap pendedahan ilmu disana) berkata;

"Mardiana, diorang jadi macam ni sebab macam kita,

bila kita malas, kita akan kata.. 'eh tak taula..',

sedangkan bila tak tahu, kita boleh menuntut ilmu dan berjaya."

Apa yang ana faham berdasarkan pendapat kakak ana ini, ana sokongnya. Bila kita dah menolak sesuatu tu, tentu kita akan blok ia daripada nak terima. Sama seperti mereka...

Cari Persamaan

Bila menulis poin-poin di atas, dengan perkataan 'sama' yang berulang, ana teringat perbualan antara ana dengan seorang adik junior sepersatuan.

Adik Junior : Akak, macamana akan boleh rapat dengan biro akak? Saya tengok biro akak rapat, kerja sama-sama.

Ana : Dik, dulu akak pun berdepan dengan persoalan macam tu jugak. Bg akak, akak rasa, kita kena cari persamaan antara kita dengan diorang. 

*[sekadar tambahan] Contohnya, kalau awak nak rapat dengan si A tu, cuba awak cari persamaan antara awak dengan dia. Contohnya (lagi), si A sukakan berniaga dan awak pun sukakan berniaga. Cuba awak cuba sedaya upaya untuk dia share ngan awak dan bertukar-tukar cerita sendiri. Tentu lepas tu korang akan rapat. Bila jumpa je, nak bercerita!

Ditambah dengan teringat satu ceramah tentang agama lain yang melibatkan penceramah yang berlatarbelakangkan sbg mualaf.

Penceramah berpesan untuk cari persamaan antara Islam dengan agama lain, dan selepas itu baru tinggikan Islam di hadapan mereka (agama lain).

Educated vs. Non-Educated

Bila ana naikkan perbincangan tentang page yang ana sebut sebelum ini tu dengan mak ana bersama kakak sulung ana, mak ana timbulkan pula tentang nilai orang lain.

"Kita boleh nampak perbezaan daripada 'cara' diorang.."

Yakni cara mereka berkata-kata, nak memulakan perbualan, dll. Kita boleh nampak perbezaan antara orang educated atau non-educated, cara orang kampung bercakap, dan macam-macam kategori orang lagi.

Dengan ini, berbalik tentang page itu, kita boleh nampak mereka berhujah atas dasar apa? Ilmu kah?

Bukanlah Menghukum

Bila ana bangkitkan page itu, bukanlah tujuan ana nak kritik, hukum atau apa-apa terhadap mereka. Harapan ana mudah-mudahan mereka diberi hidayah Allah untuk kembali pada Allah.

Ana tidak mampu untuk berikan komentar dalam page itu sbb bg ana nak berdepan dengan mereka nak kena ada hujah yang kukuh, ada dalil. Al-Quran dan hadis. Kerana nampaknya mereka mencabar hujah yang kita gunakan untuk istilah 'mengalahkan' atau 'berdakwah' pada mereka. Mengalahkan di sini bukanlah bermakna nak jatuhkan mereka pula, tapi, untuk tunjukkan kebenaran itu kebenaran.

Parti Politik

Dalam perbincangan dengan mak dan kakak ana, ana selitkan pengalaman ana membuat presentation tentang parti politik. Untuk assignment itu, kumpulan ana ambil Barisan Nasional sebagai parti yang dipilih untuk isi assignment. Sebagai presenter, kami diajukan beberapa soalan.

Soalan yang paling ana ingat pada masa itu, ada seorang rakan yang membangkitkan isu hukum hudud dengan gunakan hujah ayat al-Quran iaitu, "La ikrahafiddin..." bermaksud "Tiada paksaan dalam agama".

Lantas ana menjawab dengan pendapat ana yang serba kekurangan dan sekadar dapat melepasi jawapan untuk Q&A session dalam presentation. Sungguh banyak cacat celanya.

Mak ana kata, "Awak tak boleh nak bagi pendapat sesuka hati..." sebab itu ayat al-Quran. 

Dan ana jawab, "Saya tahu..."

Nak buat macamana, ana tetap kena jawab soalan itu untuk teruskan presentation itu. Situasi pada masa itu memang tegang, itu pun ana dapat rasakan. Tentu terkejut lecturer ana pd masa itu (tapi tak hairanlah bg beliau, sbb mmg kos kami belajar ttg itu, tentu beliau sudah mengerti dan masak dengan ragam pelajar-pelajar)

Daripada soalan classmate ana tu, dapat dilihat bahwa sbenarnya kita cakna walaupun hanya tempias sahaja ttg isu di Malaysia. Cumanya kadang kala kita memahaminya dengan ilmu yang sedikit. Sebagai cth ayat Quran tu, perlu diteliti tafsirannya kalau nak beri pendapat ke apa. Dangkalnya ilmu kita :(

Tindakan

Untuk diri ana dan kita pula, mak ana berpesan, 

"Awak kena tambah ilmu awak lagi... Tambah dan tambah... Awak kena alert dengan isu semasa..."

Untuk kenali dunia ini, kakak ana berpesan...

"Masuk universiti jangan fikir untuk kerja, tapi, fikir untuk timba ilmu sebanyaknya" 

Insya-Allah

Wallahu'alam

Wabillahitaufiq wal hidayah

Dicotomy

Bismillahirahmanirrahim.
Allahumma solli ala Muhammad wa ala ali Muhammad.

Psst! Bicara ttg negara ni!
Huhu... Huii...

Ana tak berapa brani mnyelit perbualan orang tua2 mngenai politik. But i like to relate it with my course!
Of course~

*Dicotomy adalah pmisahan antara politik dan pntadbiran awam.

Dalam pentadbiran awam mmg spatutnya mngaplikasikn dicotomy ni dlm pekerjaan. Hal ini brtujuan bg mnjaga keneutralisasian setiap pnjawat awam.

Walaubagaimanapun, apa yg ana dengar rumours pd saban hari, di Malaysia ini, beberapa isu politik yg bangkit bkaitan dgn pncemaran teori ini.

pd awalnya, sbg pelajar pentadbiran awam, ana rasa tidak wajar prkara sperti ini berlaku. kerana mereka yg terlibat spt mnconteng arang di muka sendiri. iaitu x berlaku neutral dlm pntadbiran negara. mnunjukkn contoh yg tidak baik kpd rakyat dan generasi muda yg bakal mnggantikn kpimpinan negara.

sama ada pihak X berlaku tidak neutral dlm memimpin atau pun pihak Y yg mnafikan keneutralan pihak X. gitu...

namun tidaklah begitu hairan. sbb waktu ana blajar dulu pun ada scholar yg mmbangkang teori ini. dgn hujah bhwa mustahil utk kata politik dengan pntadbiran itu tiada kaitan antara satu sama lain. mmandangkn polisi negara juga diusul oleh ahli politik.

*Branches of government;

1)executive = execute/apply the law

2)legislative = make law

3) ? [guess what]*** = judge the application of the law

lebih lanjut, mengapa dmikian?
sbg cth di malaysia. ahli parlimen trdiri dpd wakil2 rakyat yg trdiri dpd pelbagai parti yg mmbawa identiti parti masing2. scara tidak langsung, sgala yg diusulkn utk digunapakai di Malaysia ini atas usulan mereka juga.

tidakkah mereka ada bawa kpentingan2 trtentu?

masyaAllah... perlu gali lagi ilmu!

all above, if im not mistaken....
wallahu'alam.....

tegur kesilapn ana ya, andai ada...

***judiciary

Tutorial PAD310 Campus Election 2012

Bismillahirrahmanirrahim

May Allah ease!

Slide 2 Presenter : Ana

 'Other Universities' Presenter : Ana

'Pro-M' Presenter : Ana

Explaination of the 'E.g.' Presenter is Ana.

Other related pictures: 

Thank you!

Log Report PAD 252 Part A

Bismillahirrahmanirrahim

In this post, I would like to share the log report that I have made last sem. May it be useful for all of you to take this as guideline.

For your information, this PAD252 report means that you write your understanding during the mass lecture not in tutorial. So, it surely will be different among me, you, and other students. Insya-Allah, we can do it!

Alhamdulillah, for this report I got 19.5/20.

Just to take a note, different lecturer may mark your report in different way and requirement. So, taaruf with your lecturer first. Show them before the time you need to send it to get comment and make correction. Lastly, don't forget to follow the required format. 

May Allah Ease :)

PART A : Chapter 1 & 3

1.0       LEARNING REACTION

1.1       Topic 1 : Concept Of Quality

            During the first lecture by Cik Hjh Hayati Binti Abd Hamid (Cik Yatt) in week 2, what I have learnt that ‘Quality’ is a very subjective term because it is only can be defined by customer which different customer has different expectation to a product which can be good or service, or both. So, to ensure satisfaction from all customers, the quality must be applied to environment, service, product, people, and process (E.S.P.P.P.).

            To make the quality in advanced, the quality in an organization is completed with Quality Assurance (QA) and Quality Control (QC). In order to differentiate both of them, QA can be recognised by its two principles that are “Fit for purpose” and “Right first time”. While QC can be determined by its steps in ensuring the quality of the products is maintained that are i) asses or evaluate actual quality performance; check either it is parallel with quality standard, ii) compare actual performance with performance goals, iii) take immediate steps to resolve differences between planned performance and actual performance; if there’s any defect (-) the action is to correct, and if there’s positive (+) result is to continuously improve the quality.

            Next, ‘Total Quality’ (TQ) is involving all members of the organization, every department, from the top to the lower management. It is also known as Big Q that show its braoder sense of quality. While Little Q is the narrower scope that specifies only one of the TQ element that either of the E.S.P.P.P..

            Besides that, ‘Quality’ by Islamic perspective stresses on the inner part or known as pure soul. Character development of right habits will only determine all good physical action. To build good character of a Muslim, one need to rely on obligatory duties; which based on five pillars in Islam, and supererogatory acts; additional acts following the Prophet Muhammad practices.

            In week 3, Miss Jeniwaty Binti Mohd Jody (Miss Jeni) replaced Cik Yatt lecture on that particular day because of a reasonable leave and started her lecture by reviewing the previous lesson on quality based on Islamic perspective. Then, she opened with new subtopic of chapter one that is the several practices of a Muslim which can be applied to improve quality and productivity by Syed Othman, Syed Omar, Nik Mustapha, and Aidit, 1998. Before that, she had reminded us about TQ’s keyword which is ‘about to maximize competitiveness’. The several practices as mentioned before are:

1. Every action must begin with clear intention in achieving their organization’s goal especially for the top management, who has the power to plan objective.

2. Rasulullah s.a.w. must be as role model; By following the supererogatory acts.

3. Do more than required; to make sure that we maintain the quality of the products and exceed customer expectation.

4. Perform job skillfully and diligently; Be honest with the time given according to what task or break time, and perform tasks by using all knowledge we have.

5. Strive towards excellence at all times; By giving commitment to the job all times.

6. Muhasabah; is evaluating daily deeds done; The purpose is to be good Muslim for the future and by apologizing to people if we have mistakes to other people.

            Next, in Islamic perspective, quality ia a total concept. As what I understood from the seven points that I have learnt, when we say ‘TOTAL’ mean it covers quality as whole purpose of living in this world and Islam as a universal religion. From the relationship among human and between human and Allah, quality of insan as caliph that start from oneself to have good soul and characteristics as a Muslim, positive quality in Islam that included sincerity, knowledgeable and high commitment, considering Islam market factor, Islamic ethics, Islamic management culture, and have different focuses with other management standards.

            Besides that, there are two references or guidelines in islamic quality management standard that are based on the Islamic-Based Quality Organisational Management System 313 (IQOMS 313) and Halal Food Assurance System (HAFAS). Firstly, IQOMS 313 is the standard for business organisations that to seek excellence in corporate culture and maximum profitability. Whatever the organisation do, must comply with the related principles. Secondly, HAFAS was  established as set of standards for food production that ensure food organisations to follow the syariah complience.

            Overall, there are similarities between generic and Islamic perspective on quality. Firstly, the idea of quality is to meet customer standard. Secondly, encouraging teamwork among employees to achieve oraganisation objective although in different way. Thirdly, encouraging positive work attitude that maintain condusive company environment. Lastly, set proper standards and requirements to ensure the best product delivery.

            Other than that, there are also differences of quality in generic and Islamic perspective that mostly told me that quality in generic perspective is focus to the physical aspect and do not emphasize on the internal affairs. In the opposition, in Islamic perspective quality is determined from the inner part to the appearance of the production.

            In other view, there are eight aspects that differentiate total quality views and traditional views of quality. Cik Yatt reminded us to read all the eight aspect and understand it clearly because in the final exam or the quiz or test, the question will ask by particular aspect. So, I need to be aware. The eight aspects are productivity versus quality, how quality is defined, how quality is measured, how quality is achieved, attitudes towards defects, quality as a function, responsibility for quality and supplier relationship.

            Then, we moved to another subtopic which is the 11 key elements of total quality. This subtopic will be focused in further in Chapter 3.

            At last,  before ending Chapter 1, there are severals aspects that need to be understood in historical development of TQ in the public sector that included the five basic concepts of total quality management (TQM), Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), and total quality in the public sector of United States of America.

One of the basic concept in TQM is cost of quality (COQ) is non-comformance of standards. So, Cik Yatt had explained to the students that in the COQ, it involved two things that are cost to prevent the future mistake or problem and cost to fix problem. So, it is preferable if an organisation spend the budget for prevention because it will reduce the total cost involved.

1.2       Topic 2 : Total Quality Management In Public Sector

            Generally, total quality management (TQM) is a continuous process that cover the whole organistaion. This is because people expectations towards product will keep change overtime.

            In understanding the concept of TQM, the objective of TQM and the seven integrated steps of the process of continuous improvement in TQM also being studied. There are three objective of TQM that are in-flow and relates to each other from providing customer satisfaction to meeting the customer expectation and lastly producing output that is zero-error or defect-free. While the seven integrated steps also related to each other that need to be gone through one-by-one in order from determining the improvement objective by asking if the improvement is needed and why it is need to the last step which is to standardise the process either to proceed or take corrective action.

            Cik Yatt had continued with the features of TQM which are consisted of objective, focus, strategy and implementor.

            Then, she proceed with the seven principles of TQM in the Public Sector that are involved the top management support, strategy quality planning; that the content must consider customer expectation, customer focus, training and recognition; such as the 42 hours of training for public servant in Malaysia, teamwork, performance measurement; which needs the customer feedback, and quality assurance.

            Besides that, there are few similarities between the TQM in the public sector and private sectors. Those are emphasized on the seven TQM principles, focus on the four features of TQM, and both sectors also practice the seven integrated steps of the process of continuous improvement of TQM.

            Moreover, there are also five differences of TQM in the public sector and private sector. Three of them are : Firstly, customer focus of private sector is profit oriented, while public sector aims to create good government reputation and to maintain its legitimacy. Secondly, the private sector’s performance standard is easy to quantify vice versa to the public sector. Lastly, the employees in private sector require lower degree of customization, while the public sector is the opposite due to the must to tailor the needs of individual customer.

            Next, Cik Yatt proceed with the requirements for implementing TQM in public sector. The top management should be commited to spend one third of their time for the improvement of total quality. Then, middle management deals with the facilities, equipment and processes, who carries a lot of work. To implement the TQM, organisation-wide steering committee, who are known as think thank also need to be established. In addition, the steering committee responsible to plan and publicize the vision statement and guiding principles and other related matter to everybody in the organisation. Besides that, adequate resources which are not more or less than required also need to be prepared. The last requirement is infrastructure that support deployment and continual improvement.

            Last but not least, lesson in chapter 3 is ended by the explaination on TQM implementation approach to be avoided. Those approach included to train all employees at once. When this is happen, the employees might forget what they have learnt because some skills may not be needed yet. It is not necessary unless whenever it is require to smoothen their task. Next, rush in TQ by putting too many people in teems. This may lead to social loafing. Furthermore, delegating TQ implementation to others due to no active commitment by all personnel also need to be avoided. And lastly, an organisation should avoid starting the TQ implementation before the top managers and the subordinates are prepared. This is because everyone need to understand the implementation first before they want to implement it.

2.0       Application To My Daily Life

            I am the one of Jawatankuasa Penggerak Masjid (JPM) leadership members. As one of the students association in UiTM Alor Gajah, we are oftenly organised many events that need other students participation to make our events alive. When I learnt about quality, I found that all of the participants that consisted of the students, lecturers, outsiders, and other clubs members, they are actually our customers that we need to focus too. Besides preparing the events, we also need to consider their expectation so that they will satisfy and our events objective can be achieved.

            In addition, we need to put big effort from our external to internal side. Since our association is one of an Islamic organisation, it encourages us to be more aware, because we bring the image of Islam. So, it is very important for us to apply the practices to improve quality and productivity like to firstly have a clear intention, following the Prophet Muhammad (PBUH) as my life role model, and strives towards excellence at all times.

            Besides that, when I learnt quality, I realised that when we say about individual quality, my family, my friends, my lecturers and other people, who may affected by my decisions and my acts are actually my customers. To be an organised person who will gain good expectation from other people, I need to apply the concept of quality in my life so that can improve people perspective towards me and me also may gain Allah’s bless. Therefore, Cik Yatt also told us in one of the lecture session, “If you want to know that you are a quality person or not, just check your room (or bed) condition!”.

            Furthermore, the total quality management also being applied in my association. This is because in JPM organisational structure, as leadership members, we are divided into several exco. Every exco always depends on each other to strenghten our association struggle. When one of our members is absent, we may encounter any kind of difficulties or problems. For example, when one of the person from the Exco of Publicity, who in-charge in taking pictures or videos is absent, problem that may encounter us such as unable to take picture nicely that may effect JPM written report for the particular event.

Lastly, I would like to mention that one of the speciality of Islamic association is that when one of us fell down, we will remind each other to keep improving. This is because we are always stuggle for mardhatillah (Allah’s pleasure). Insya-Allah.

"Masalah Politik, Je"

Bismillahirrahmanirrahim

Situasi (tercetusnya fikiran)

[dekat meja makan. tengah makan-makan.]

"Ha'a ek... Kalau kita tengok, negara kita je yang masih aman... tengok negara-negara lain, semuanya ada konflik... negara kita cuma masalah politik je..." kata my younger brother.

"Hah, 'masalah politik je', awak cakap?!" nada tinggiku.

Mak tertawa kecil.

"Awak tau tak, disebabkan maslah politik lah negara boleh hancur tau..." ana sambung, masih nada tinggi. mana taknya... cukup sensitif bila kata masalah politik macam masalah kecil. haih...

Adik dah, "yela... yela.." (sebab baru sedar)

Hmm... sensitif, tak sensitif? (ala-ala bajet je...)

Perasaan

Sedih dan kecewa. Apabila melihat keadaan politik Malaysia.

Alhamdulillah, bila dah umur macam ni, Allah bagi nampak on how important we need to concern about our country's politic. Alhamdulillah juga sebab ditakdirkan menjadi studen yang belajar politik. Wallahu'alam... Diakuilah bahawa ana tidak se'arif seorang sahabat ana yang keep updated dengan politik negara. Tak terkecuali hal ehwal nasib negara Islam yang lain. She is awesome. Cemburu pun ada. Cemburu yang baik... [tapi tak selangkah ke hadapan punn...]

Ana sikit-sikit je... Ana bila dah dengar isu yang sekadar 'sikit-sikit' tu, ana terus fikir macam-macam. Bandingkan dengan kepimpinan Rasulullah s.a.w. dan Para Sahabat baginda s.a.w., fikir how long nak terus begini, dan fikirkan tentang keadaan umat Islam di negara ini pada hari ini. Dengan yahudi nya lagi... Serangan pemikiran nya juga... A lot of things!

'Sikit-sikit'

Kadang-kadang, tak elok kan sekadar 'sikit-sikit' je...

Ana tak tahulah secara exact yang pihak ni macam ni, pihak tu macam tu... parti ini, parti itu. Bla.. bla.. bla..

Ana malas nak tahu (jangan marah sebab malas)... bukan apa... sebab takut Iman kita pula yang terjejas disebabkan kita 'ter'salah sangka pada pihak-pihak berkenanaan. Soal buruk sangka. Sebab saban hari kan fitnah makin berleluasa dalam pelbagai bentuk...

Namun, kusedari jua... Insya-Allah bila umur dah sampai 21 tahun, tanggungjawab mengundi akan dipegang. Insya-Allah, slow-slow...

Tapi, ana faham lah bahawa keadaannya sungguh merisaukan... Risau, on how the beauty of Islam dikaburi hari demi hari dek kerana karakter politik yang ditunjukkan.

That's it... Wallahu'alam

How 'Quality' Absorbed To My Mind and My Life

Bismillahirrahmanirrahim

Alhamdulillah... (Its been a long time)

What is Quality?

According to Fred Smith, Quality is "performance to the standard expected by the customers."

While, it is 

"doing the right thing from the first time, 

always strives for continuous improvement, 

always satisfying customers." 

(US Department of Defense)

Inspired (no need to read if u are bored)

Actually i am very affected by this subject lesson which i learnt just from the last sem, the 4th semester as DPA (diploma in public administration) student.

what am i very interested in this subject is one of the part of the carry mark that that i need to complete. it was the 'log report'. i admitted that it might take times to make it at most five pages to summaries three chapter (for the 1st part) and two chapter (for second@last part). two times only.

the one that i want to highlight in the log report is the 'Application To My Daily Life'.

it was the part that i am very excited to fill (like to post in blog). its just i am not too flexible to write since the limitation of the part is one page only. so, i need to focus.

'application' is my favourite. i dont really like to study.... and study about theory (only)... i am waiting patiently for practical session.

okeh!

Absorption (the actual point)

"customers expectation"
siapa yang dikatakan customer tu?
dalam apa yang ana belajar, it is divided into two.

1. internal customer 
(within organization; orang yg menyumbang kepada misi dan visi organisasinya)

2. external customer 
(customer yang kita selalu faham... iaitu, orang yang receive atau buy organisasi kita nye produk sama sama ada produk itu berupa goods (barang) atau service (perkhidmatan)

apa yang terlintas pada fikiran ana hari ni adalah the absolute or the real customer...

Siapakah 'the absolute or the real customer'?

jawapan simple : Diri kita sendiri

Why, eh?

[Teori 1] 
dalam salah satu 'Application to my daily life', ana ada sebut bahawa semua orang di sekitar ana yg affected by my act is my customer. because once they saw me by their own first impression or perception, apa yang lahir pada masa tu adalah 'expectation' mereka. they may expect me to move or act like what they think about me on that time, on that place.

tapi teori ana tu dah bertambah dengan 'the real customer' [Teori 2]

ingin ana sebutkan bahawa T1 itu berkaitan dengan hablumminannas (hubungan dengan manusia).

tetapi T2 itu lebih jauh skopnya. iaitu hablumminallah (hubungan dengan Allah).

selama apa yang ana belajar dalam subjek Quality (by generic perspective), bila disebut customer je, pasti kena ada organisasi yang jadi provider. Fred Smith pun kata, 'standard expected by customer'. apa yang ana faham daripada teori dia ni, "no customer, no standard" lah...

Teori 2 : The real customer is ourselves (or myself).

Hablumminallah

Why, eh?

sebab setiap apa yang kita lakukan, untuk diri kita sendiri.
iaitu;

kita nak masuk Syurga.... by berkasih-sayang dengan orang lain
kita nak hidup diredhai Allah.... kena taat perintah Allah untuk tidak menghina
nak ikut sunnah... kena memaniskan muka kepada orang lain, tak boleh anggap itu hal remeh.
nak ikut syariat... jaga aurat dengan yang bukan mahram

semuanya kan berbalik untuk diri kita.

cumanya, nak capai semua tu, kita kena hadapi manusia yang bermacam ragam... tang tu lah lahirnya T1.

contoh;
customer dalam T1 adalah our parents.

"Keredhaan Allah terletak pada keredhaan ibu bapa..."

kita kena capai T1 untuk dapat T2
tanpa T1, takkan dapat T2
huh...

nah.... faham x?
{i dont think so...}

minta maaflah kalau tak faham...
ana memang berbelit sikit kalau nak explain apa yang sedang bermain di fikiran ni...

sorry ne...
sekian

Self- introduction For New Semester

Bismillahirrahmamirrahim. Assalamualaikum warahmatullahi wabarakatu...

My name is Siti Mardiana Binti Mohd Saini. I am 19 yrs old. Im from Ayer Paabas, Alor Gajah, Melaka (too detail about wbere im from, bcause those lecturers will eventually ask same thing... then most of them will say "ooo... just near here" n my fellows will laugh.. heee)

im the sixth from seven siblings. my parents; my mother work as ... my father ... (keep as private)
my favourites / i am interested in Islamic knowledge and practices, Japanese cultures, and animals.
to elaborate my interests, my BEL 312 lecturer, miss Ifa had asked me about what kind of animals? then i replied, "mammals, insects ... but i am not really like (to correct it: i dont really like) reptiles, bcause i hate lizards!" with some description addition to answer a few of later curiousity.

next; japanese culture. ohh! i thought none of my lecturers will notice this. then eventually it came from my PAD 310 lecturer, mdm Suhaiza. but, kanashii ne (so sad, u know..) that i have realised i am not prepared to answer that such exciting question for me to tell people. (ohh.. how excited and happy me are about Japan..) then i only answered, "their ethics; their innovation, and they are such disciplined people..." (huhu...)

actually, alhamdulillah that a few of my lecturers asked us to introduce ourselves in English. because only these times i have the opportunity to speak in English neithei formally nor too informally without been judged for marks (like assignments or tasks presentation).

insyaAllah thats all. Wallahua'lam. :)

LAW 245 Tasks by Mr. Tuah UiTM Lendu

PART B , Questions :

1. Lai Lai was a contractor engaged to do the a repair and maintenance work for a lift at Bayan Flate . He left the lift at noon with the intention of coming back after lunch to continue with his repair work. No warning sign or any kind of barricade was put at the lift to warn people that the lift was out of order. While Lai Lai was away, Ah Sien entered the lift and was badly injured when he fell down the lift shaft. Ah Sien now wishes to take legal action against Lai Lai .

Advise Ah Sien . (25 marks)


2. Nona Bedah is the president of Single Mother Association(SMA) in Kamapung Pisang. She has been holding the position for four consecutively . Wan Jelita is contesting Nona Bedah for the post in the coming presidential election. During her campaign , she wrote an article in the kampung Pisang's bulletin stating that :

" We no longer need a leader who conservative . We need a new leader who does not need any black magic to retain her position and leadership" .

Nona bedah was really upset reading the article and she want to take legal action . Advise Nona bedah. (25 marks)

3. Ariff bought a new semi detached house at Taman Desa Permai . he bought the house due to its serene surrounding and its proximity to town. Ariff's neighbour , Meon, a vocal teacher conducts vocal classes at his place every weekend . Many students have registered for his singing class. Due to the coming audition for the Akademi Penyanyi new season, Meon conducted his vocal classes everyday in the evening upon the request of his students. Ariff is very unhappy and disturbed by the noise and the music from Meon's class and he has difficulty in sleeping at night .

Ariff seeks your advise on whether he can take any legal action against Meon. Advise Ariff (25 marks)

Anugerah Dekan, Hadirlah, PENTING!

15/8/2013 : 2.02pm

Assalamu’alaikum warahmatullah wabarakatu

Subhanallah, Alhamdulillah, Lailahaillallah, Allahuakbar

Allahumma solli ‘ala Muhammad wa ‘ala ali Muhammad

Masya-Allah...

Setelah setengah sem berlalu, daripada sem lepas, barulah ana muncul ke bilik PM (# PM = Prof. Madya) fakulti ana untuk dapatkan sijil dekan semester 1 yang masih belum diambil. Apa yang menikam kelalaian diri, semasa ana mulakan pertemuan dengan insan yang cukup dihormati itu, ana dapati, ana telah lama menyakitkan hati ramai insan yang berkorban untuk menjayakan majlis besar yang disebut Majlis Anugerah dekan pada sem lepas.

Namun, dalam post ini, bukan tujuan ana untuk meluahkan isi hati, atau meluahkan kesedihan melanda. Bukan itu yang menjadi sebab ana taip, tetapi, sekadar memberi pengajaran bagi kita-kita yang gagal untuk menghadirkan niat yang suci untuk hadiri majlis-majlis seperti ini.

Actually, tidak kusangka, dan ku jangka pun..

Pertemuan ana disambut dengan suasana tegang (for me)

Ana dtg2 ke bilik PM dan memberitahu beliau tujuan ana berjumpa dengannya. Apa yang dijawab dan membuatkan ana teringat-ingat, terkejut, kecewa dgn diri, adalah menerima teguran keras, iaitu;

“Saya sebenarnya radang, ya pada hari tu.. terhadap pelajar-pelajar yang x tahu nak hargai betapa kami ni bersungguh-sungguh bersusah-susah untuk buat majlis ni.”

Sebagai seorang yang jarang atau sukar sama sekali dimarahi oleh insan-insan terhormat seperti ini, perkataan ‘radang’ itu sudah cukup menggetarkan jiwa. Kilang air mata seolah-olah nak ‘on’ tapi, ana bertahan. Alhamdulillah... namun, Astaghfirullah...

Disambung lagi dengan ayat-ayat kekecewaan di mana yang paling ana risaukan adalah;

“Lepas ni tak payahlah lagi nak dapat anugerah dekan, ya... saya tak doakan pun...”

‘Tidak mendokan’ itu bagi ana sangatlah manggagalkan diri ana untuk meneruskan langkah. Ayat yang sangat mengugut.. dan mungkin, mematikan azam.. melibatkan redha & juga keberkatan.. tapi, tak mungkin ana boleh goyah.. Ana memohon agar Allah bantu ana. Allah sahajalah yang tahu...

Ana faham perasaan PM itu... ya.. nak jayakan majlis besar seperti itu, dengan VVIP nya, dan segala persediaan yang sangat mengambil masa, huh.. cukup berat.. namun diakhiri dengan sikap-sikap pelajar yang sebegini rupa... Astaghfirullah..

Semuanya disebabkan kesilapan diri sem lalu... ketidakpekaan terhadap maklumat-maklumat terkini, kerana,

Apabila ditanya sebab tidak hadir, ana mengatakan bahawa ana lewat dapat maklumat.

Then, why i didn’t ask them, about when is it?

She asked me to always update with my fakulti’s fb page. Or known as DiPAC page. From there, all newest information will be announced accurately.

Alasan diri; “saya jarang buka fb...” (masa dan kemudahan yg terhad- kononnya)

“hah, kenalah buka..” jawabnya..

‘ok... Insya-Allah...’ jawab hati...

Sebenarnya, ana tersilap dapat information. Sebab majlis itu ambil masa dua hari yg berturut-turut, iaitu mengikut fakulti-fakulti di UiTM AG ini. Ana ingat fakulti ana itu hari yang kedua. Jadi, ana pun datang ke bilik kuliah seperti biasa. Selain tu, yang jadi kekangan untuk ana, ana tak dapat bertemu dengan orang-orang yang akan sebut-sebut atau kecoh2 bila tarikh anugerah dekan yang sebenar, memandangkan, ditakdirkan semasa ana sem 1, hanya ana seorang yang dapat melepasi pointer 3.5 yang melayakkan diri untuk dapat Dean List (DL) tu. Reflek diri yang tak begitu berkecoh-kecohan di dalam kelas, takkan ana nak tanya orang dalam kelas ana yang takde kena mengena utk terlibat sama? Jadi, ana Cuma tanya sahabat sepersatuan ana yang bukanlah daripada kelas yang sama, tapi, sama kos. Sahabat ana pun tak jelas ttg information itu.

Ditakdirkan, pada hari kejadian, semasa kelas berjalan seperti biasa, semasa lecturer sdg mengajar, ana tak pandang handphone, supaya lebih fokus. Rupa-rupanya, ada misscall dpd sahabat ana yang ana baru perasan beberapa jam lepas tu. tujuannya, nak tahu ana kat mana.

Setelah berkongsi cerita dgn sahabat ana tu, barulah ana tahu, yang sahabat ana sempat hadir majlis tu.. itu pun kelam kabut. sebab, dia ditegur semasa nak ke kelas pagi itu juga, dimana pagi majlis itu berlangsung. On-the-spot la dia bergegas siapkan diri untuk terus ke dewan berkenaan. Tu yang dia try call ana tapi, x dapat.. hmm, adalah HIKMAHnya...

Mudah-mudahan kejadian, kesilapan seperti ini x berulang kembali. Majlis anugerah dekan yang berlangsung untuk sem ni adalah mnggu depan. Mudah2an dengan pertambahan bilangan kawan-kawan sekelas ana yang dapat DL tu membantu ana. Tak lupa pada usaha sendiri... Insya-Allah..

Jadi, ambillah pengajarannya ya.. hadir Majlis Anugerah Dekan tu Penting!!

REDHA, dan BERKAT daripada pada pengajar kita tu... membawa kepada redha Ilahi jua...

Hormati orang yang lebih tua dan berpengalaman, serta, berilmu tinnggi...

As PART 1, DPA Student

# Just recall. Insya-Allah sem depan sem 3 (Part 3). K...

Alhamdulillah, tamat sudah pengajian sebagai Mahasiswi Semester 1 dalam course ni. Insya-Allah, walaupun setakat satu semester punya pengalaman atau pendapatan ilmu, ana akan try share sekadar termampu. Semoga peroleh manfaat daripada page ini.

Bismillahir-Rahmanir-Rahim...

Di bawah ini senarai kod subjek beserta tajuk subjek course ini yang dipelajari sepanjang semester 1 tahun 2012 di UiTM Alor Gajah Melaka. Sedikit huraian, Insya-Allah turut disertakan;

DIPLOMA IN PUBLIC ADMINISTRATION

BEL120 : Consolidating Language Skills
Cabaran/ujian:
-Listening test
-Speaking test
-Grammar test
-Final exam


CSC253 : Interactive Multimedia
Cabaran/ujian:
-Mini project
-Quizzes
-Tests
-Bonus marks
-Final exam

# Hasil task yang dibuat semampunya. Mengikut masa dan syarat yang perlu dipenuhi. Ana suka guna adobe photoshop ni. Cuma, limited oleh masa.

*Assignment menggunakan Adobe Photoshop. Kalau ikutkan Adobe Flash sekali, tapi,tak sempat belajar. So, excluded untuk kelas ana. It depends on our lecturer.

CTU 101 : Fundamental of Islam
Cabaran/ujian:
-Assignment
-Presentation
-Bacaan
-Hafazan
-Test
-Final exam

*Belajar tentang asas-asas Islam secara basic iaitu; Aqidah, Syariah, Ibadah dan Akhlak
Selain daripada itu, maqasid syariah (Matlamat Syariah. Dan lain-lain.
Apa yang interesting dalam kelas ana, untuk presentation, ustaz ana syaratkan untuk setiap kumpulan berikan tazkirah, apa-apa tajuk pun, before started our presentation.

HBU113 : Fire Brigade 1 (Kokurikulum)
Cabaran/ujian:
-Kawad kaki
-Nota kebombaan
-Ujian jasmani; lari ikut tempoh
-Disiplin; pakaian, rupa/penampilan diri, tepati masa
-Final exam

MAT112 : Business Mathematics
Cabaran/ujian:
-Quizzes
-Tests
-Final exam

MGT162: Fundamentals of Management
Cabaran/ujian:
-Assignment
-Quizzes
-Tests
-Final exam

PAD120 : Introduction to Political Science (Killer subject)
Cabaran/ujian:
-Assignment; strick format
-Quizzes
-Test
-Presentation
-Final exam
-Kena faham istilah-istilah dalam skop Political Science

* Kalau tak pas/ lulus kena repeat untuk sem depan.